BT TV Box Update just buffering for last 2 hours

[SandyS]

 Anyone know how to get the BT You view box to update .It says update available your box will restart when we are finished and a couple of hours in and it is still at 0 % complete . Is it okay to switch off completely or will this mess it up. Any help from anyone please. Thanks 

[zulu17]

Hi @SandyS 

yes  try power cycling it; switch off at the back, wait 30 seconds, switch on again. With luck, it will then go into its update cycle, and succeed.

[NigelB72 · Accepted solution]

Mine does the same. Update progress sits at zero... I just leave it on this screen for 15 minutes and then power cycle. When the box reboots, it confirms that the update is complete

[SandyS]

Thanks Nigel. I just needed to know if I could just simply switch off to sort it out as I know how sensitive these boxes are This is the first time I have ever seen this on screen with an update so was not sure. After 5 hours I unplugged box and tv and plugged back in and when I checked settings it had updated properly .

[SandyS]

Thank you