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tomeh
Newbie
2,199 Views
Message 1 of 9

BT TV - Disappointed - Keeps going to black screen

We have had BT TV for a month or two and it is pretty rubbish. The picture goes black for several seconds every 10-15 mins when watching a recorded show/Netflix/BT Player. Most of the time it comes back after about 10 seconds. If we rewind it, it plays correctly, so it is not the recording that is bad.

 

Occasionally when this happens, it doesn't come back and we are left with a black screen requiring us to power off/power on the box. I am really frustrated with this now and am regretting being persuaded into taking this on. I haven't called BT customer services yet as I know they will probably just fob me off but that will be my next port of call.

 

Does anyone else have any experience of this? I have the latest firmware and have tried different HDMI cables etc.

 

Kind regards

Tom

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8 REPLIES
BT TV Expert
BT TV Expert
2,137 Views
Message 2 of 9

Re: BT TV - Disappointed - Keeps going to black screen

Hello @tomeh

 

I would be happy to discuss what you've been experiencing and see how I can help. Please Private Message me with either your home number or account number and I will be in touch.

 

Kind regards,

Martin.

BT TV ExpertMartin--W
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I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, and help where I can with BTTV queries. Go Here for more info.
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SKYLESS
Aspiring Contributor
2,077 Views
Message 3 of 9

Re: BT TV - Disappointed - Keeps going to black screen

Samsung TV?

 

BT's UHD box does not play nice with Samsung TV's.

You will just have to get used to your frequent blank screen moments because BT are incapable of correcting the issue.

I have tried many different 'so called BT engineers' but not one of them actually did anything constructive. Complaining only gets you passed between the incapable department and the idiotic department within BT, for the entire duration of your lengthy 12 month contract.

 

Enjoy!

tomeh
Newbie
1,973 Views
Message 4 of 9

Re: BT TV - Disappointed - Keeps going to black screen

Yes, Samsung TV. Still not resolved. Complete waste of money
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Leyland9
Newbie
1,200 Views
Message 5 of 9

Re: BT TV - Disappointed - Keeps going to black screen

Does anyone have any suggestions to get round this issue? I have the exactly the same issue with the picture going black for a few seonds at a time randomly during playback. Although it usually takes 10 or 15 miunutes for the black screens to start occurring, once they do they are fairly frequent and eventually the sound goes as well. Also its not the recordings as if watch again get black screens at different places. Is a BT YouView+ box and a Samsung UE43J5500 TV.

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PG1
Newbie
778 Views
Message 6 of 9

Re: BT TV - Disappointed - Keeps going to black screen

I had exactly the same problem with recordings blackouts in different places.

Although this still happens it is now rare since changing the aerial cable from youview box to TV

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PG1
Newbie
776 Views
Message 7 of 9

Re: BT TV - Disappointed - Keeps going to black screen

I had exactly the same problem with recordings blackouts in different places.

Although this still happens it is now rare since changing the aerial cable from youview box to TV

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markeb
Newbie
298 Views
Message 8 of 9

Re: BT TV - Disappointed - Keeps going to black screen

I have issue intermittently,it's a pain loose pictures and sound periodically when watching either programmes on Freeview or the programmes viewed from online .
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Smythe
Newbie
256 Views
Message 9 of 9

Re: BT TV - Disappointed - Keeps going to black screen

I am heartedly sick of having the screen going black, this has been going on for over a year. I did contact bt and after going through all the usual actions a man did come out but although he put in a new box the problem soon reared it’s head once again. At first it was just on the HD channels but now it’s on them all and on the recording as well, that is when it records the programme!  I have got to the stage when I dread having to watch a recording or even the other channels. I even connected an attenuator as I had read that there could be too much power,  still  no improvement. I gave up watching the HD channels last year due to this problem.

Any ideas would be much appreciated. 

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