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Aspiring Contributor
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Message 1 of 10

BT TV Error code IPC 6023 every 4 minutes and 20 seconds

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Reading a few posts on here I realise this may be a common problem, but for the past 2 or 3 days, I keep getting the IPC6023 error. Getting it on all internet channels, both HD and SD channels. Picture is perfect with no break-up or pixellation but every 4 minutes the picture freezes and the error message appears. If I press back, select a non-internet channel & then go back to the internet channel I was watching, all is ok for about 4 minutes & then the cycle repeats...

I've tried all the suggestions such as turning on/off the Homehub & resetting the Youview box. There is no apparent problem with my internet speed, between 60 -75 Mbps to my PC (ethernet cable) & I usually get well over half that speed to the Youview box via the powerline adaptors. The powerline adaptors contantly show constantly green staus light  suggesting over 10 Mbps; easily enough for HD, let alone SD channels. Powerline adaptors are plugged directly into mains sockets, not extension leads.

There are no reported line or Broadband faults listed for my area.

 Any suggestions please folks?

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Recognised Expert
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Message 2 of 10

Re: BT TV Error code IPC 6023 every 4 minutes and 20 seconds

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Speed alone is not the problem, you could be losing multicast packets across the power line adapters, eliminate them completely by replacing them with an ethernet cable even if it means moving your box to another room.
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Aspiring Contributor
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Message 3 of 10

Re: BT TV Error code IPC 6023 every 4 minutes and 20 seconds

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Hi, thanks for the reply.
Since posting this I have run an ethernet cable directly to the box and the problem still exists.
I have reset the box, the router, checked for software upgrades, and turned everything off and on in all combinations. Still no joy!
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Recognised Expert
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Message 4 of 10

Re: BT TV Error code IPC 6023 every 4 minutes and 20 seconds

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Try logging on to your hub, make a note of the DNS addresses, then login to your box and set these manually
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BT TV Expert
BT TV Expert
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Message 5 of 10

Re: BT TV Error code IPC 6023 every 4 minutes and 20 seconds

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Hi @Phil_E

I've sent you a Personal message and will look into this issue for you.

Many thanks,

James

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Aspiring Contributor
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Message 6 of 10

Re: BT TV Error code IPC 6023 every 4 minutes and 20 seconds

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Thank you.
I forgot to say I have two BT you view boxes (second room subscription) and both now have the same issue. We have had two boxes for a long time without issue. I am beginning to think this might be an BT exchange issue now.
Regards.
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Aspiring Contributor
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Message 7 of 10

Re: BT TV Error code IPC 6023 every 4 minutes and 20 seconds

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Hi,

Thanks for the message. I have just tried your suggestion and the problem is still there.

Regards.

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Moderator
Moderator
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Message 8 of 10

Re: BT TV Error code IPC 6023 every 4 minutes and 20 seconds

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Hi @Phil_E Did you get this fault fixed. Post back and let me know.

Cheers
John

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Aspiring Contributor
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Message 9 of 10

Re: BT TV Error code IPC 6023 every 4 minutes and 20 seconds

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Hi,
Yes I did. After trying all the suggestions, it turned out I needed a newer Fibre white box (modem?). An engineer came round and swapped out my fibre boxes and everything has been perfect since.

Regards,
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Moderator
Moderator
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Message 10 of 10

Re: BT TV Error code IPC 6023 every 4 minutes and 20 seconds

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@Phil_E Thanks for posting back and glad to hear it all fixed now.

Cheers
John

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