cancel
Showing results for 
Search instead for 
Did you mean: 
sdwaters
Beginner
389 Views
Message 1 of 3

BT TV Extra & Wrong YouView box sent !

Hi

 

I ordered a new YouView+ G4 (DTR-T2100) box through online chat on Tuesday 25th, specifically requesting said box, and paying £65 in the process plus £5 per month for the BT TV Extra/Anywhere (Multiroom) service.

 

Yesterday I received the old large YouView box (H3 ?) and have now been told that this is the box that is sent to customers upgrading to multiroom ?

 

As far as I am aware this box has now been discontinued by BT and is also not the box advertised for this service.

 

Can anyone shed any light on this as I am somewhat dissapointed that this large box has been sent which is not ideal for a bedroom, given this is the service it is to be used for.

 

Tried Online Chat, Email, Phone to no avail !

 

Thanks in advance.

 

Scott.

0 Ratings
Reply
2 REPLIES 2
Guru
365 Views
Message 2 of 3

Re: BT TV Extra & Wrong YouView box sent !

Hi,not the answer you are looking for but it was raised here

 

Stew 

 

0 Ratings
Reply
Highlighted
sdwaters
Beginner
328 Views
Message 3 of 3

Re: BT TV Extra & Wrong YouView box sent !

Thanks Stew

 

Did read that previously but wanted to double check.

 

I dont want this box so as a result going to have to cancel my multiroom sub - anyone know of the best way to go about this before I get passed around from pillar to post ?

 

Thanks

 

Scott.

0 Ratings
Reply