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Lesanh
Newbie
187 Views
Message 1 of 2

BT TV Pixelation and Blanking on Terristrial HD channels

We are experiencing pixelation and blanking when watching either live or recordings of terrestrial HD channels on BT YouView to the point where it is often unwatchable.

Advice from the BT online help was to reset the box which we have done 4 or 5 times but without any improvement.

When watching HD channels via Freeview or Freesat the picture is perfect without any pixelation or blanking. The problem only occurs with BT YouView terrestrial HD channels with digital and internet channels being ok.

We have checked the signal strength and quality for  e.g. BBC1 HD on YouView this is 100% and likewise for the other HD channels.

Have other community members experienced this problem and can anyone offer a solution please?

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Distinguished Sage
Distinguished Sage
185 Views
Message 2 of 2

Re: BT TV Pixelation and Blanking on Terristrial HD channels

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