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Alcot33uk
Beginner

on ‎27-11-2021 22h17

2,782 Views
Message 1 of 5

BT TV Pro box won’t connect to WiFi

Received BT TV Pro box today to go with my BT Broadband. But the box refuses to connect to my BT Home Hub over Wi-Fi. Weirdly it will connect to my Meraki Wi-Fi. 

I know the password for the Wi-Fi is correct and there’s no Ethernet cable plugged in. It just keeps stating ‘cannot connect’.

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4 REPLIES 4
licquorice
Distinguished Sage
Distinguished Sage

on ‎27-11-2021 22h33

2,773 Views
Message 2 of 5

Re: BT TV Pro box won’t connect to WiFi

Turn off Smart Setup on the hub.

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Alcot33uk
Beginner

on ‎28-11-2021 9h20

2,749 Views
Message 3 of 5

Re: BT TV Pro box won’t connect to WiFi

That did not work.
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Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎28-11-2021 9h22

2,745 Views
Message 4 of 5

Re: BT TV Pro box won’t connect to WiFi

@Alcot33uk 

See https://community.bt.com/t5/YouView-from-BT/BT-TV-Box-Pro-Connecting-via-Wi-Fi/td-p/2184640

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Cliffhazard
Beginner

on ‎26-01-2023 21h09

1,534 Views
Message 5 of 5

Re: BT TV Pro box won’t connect to WiFi

Hello, I don't know how this community works but I have exactly the same issue. The Pro box has worked perfectly since I had it and suddenly it can't connect to the WiFi. 

I see the previous contributor went to private messages which doesn't really help me. 

Does anyone have any ideas? 

Thanks 

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