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Topazali
Aspiring Contributor
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Message 1 of 13

BT TV UHD not receiving AMC HD channel

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Hi, I've just subscribed to the Total Entertainment package but cannot get access to AMC HD channel. I can get the SD channel but not HD. Can anyone help please?

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Distinguished Sage
Distinguished Sage
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Message 2 of 13

Re: BT TV UHD not receiving AMC HD channel

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The quickest way to get this sorted would be to contact the  online TV orders chat team

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Topazali
Aspiring Contributor
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Message 3 of 13

Re: BT TV UHD not receiving AMC HD channel

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Thanks. I have tried both the online chat and going through 0800 800 150 but no one could help unfortunately. I saw a similar thread here from April so thought I would try here next!

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rarmitage124
Recognised Expert
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Message 4 of 13

Re: BT TV UHD not receiving AMC HD channel

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What does it say when you go on the channel have you pressed OK when on it to see if that works?

If my post has been useful, please click on the Ratings star on the left-hand side of the post.

If I have answered your question correctly please let me know by clicking on ’Mark as Accepted Solution' Thanks
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Message 5 of 13

Re: BT TV UHD not receiving AMC HD channel

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If it does not show up on the guide at all try maintenance mode
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Topazali
Aspiring Contributor
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Message 6 of 13

Re: BT TV UHD not receiving AMC HD channel

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It shows up on the guide but displays "This channel is not available with your current BT TV subscription" when selected.

 

BT have confirmed that the channel is included with my 'total entertainment' subscription but can't explain why I'm not receiving it.

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Message 7 of 13

Re: BT TV UHD not receiving AMC HD channel

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Run a maintenance mode without deleting recordings
I found it to be effective when the guide wouldn't work
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Moderator
Moderator
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Message 8 of 13

Re: BT TV UHD not receiving AMC HD channel

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Hi @Topazali Did you get the AMC HD channel sorted? 

 

If not we will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

Community ModeratorJohnC
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Topazali
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Message 9 of 13

Re: BT TV UHD not receiving AMC HD channel

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Thanks John. I've sent you a message.

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Moderator
Moderator
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Message 10 of 13

Re: BT TV UHD not receiving AMC HD channel

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Hi @Topazali,

 

Thanks for sending over the details. I tried calling, sorry I missed you. I'll look into this and will be in touch once I have any updates for you.

 

Cheers

 

David

Community ModeratorDaveM
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