Solved! Go to Solution.
i doubt whether there was any software update last night as none has been announced for that box recently although occasionally there are updates to iSp configuration that occur.
If I was to speculate it seems your box is having difficulty when accessing the hard drive either in reading previously recorded data or in writing fresh recordings.
When the box crashes what actually occurs , is it simply unresponsive to commands or does it launch int a reboot cycle.
the following link
describes a sequence of steps tha can be undertaken different a Youview box is performing unexpectedly.
Ii would certainly suggest try the soft reset/reboot and power cycle to see if you get it resolved ?
Well that doesn't look promising . you are probably at the stage where you need to perform one or more of the maintenance mode resets.
However I would be inclined to check first whether you are able to rewind the programme you currently watching live and playback successfully , also whether the pause and resume playback works for on live channel viewing,
@hughesged I'm sorry to see you're having problems with your BT TV Youview box, did you follow these instructions? I'd recommend you try the keep recordings option in the first instance.
1.Turn the power off then back on again using the switch found on the back of your box. A red light should appear on the front panel
2.Press and hold the down arrow button on top of your box for five seconds until you see 'Enter Maintenance Mode Y/N' at the bottom of the screen
3.When you see this, press the standby/power button on top of your box
4.After a few seconds you'll see the 'Maintenance Mode' menu. Choose and select either Factory Reset, keep recordings or Factory Reset, delete recordings using the arrow buttons
5.Try keeping recordings first but if you still have problems, we recommend completing the 'Factory Reset, delete recordings' option
6.The reset will take a few minutes. Once done, you'll see the first time set up screens. Just follow the on-screen instructions to complete the reset
I fear you are correct, the recordings are effectively lost. I will try a factory reset deleting recordings but I suspect this will fail too as it is possible the hard drive has failed - hence the powering off when attempting to record anything new as well as retrieving old recordings. Full factory reset it is then. Failing that a new box!
Full factory reset worked - to an extent ! Can now record but have lost all my previous recordings - which is annoying and not an hard drive issue - so some sort of bug. However now I'm getting a BTP-160 error for all subscription channels including BT Sport ... marvellous. Lost all my recordings and now lost my subscription channels. Phoned the Helpdesk after a lengthy wait and they have a problem with their system so I have to phone back later! Marvellous !