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dgulliver
Beginner
328 Views
Message 1 of 3

BT TV Upgrade

Hi,

I have had my TV package and equipment for 6.5 years, the you view box and remote are encountering issues such as:

  • Some buttons on remote not responding
  • YouView box not connecting to internet

I have changed batteries in remote and performed factory reset of youview box.

If I upgrade my TV package will I get a new youview box and remote?

I've tried emailing the bt shop to see if the new remote will work with my viewbox but no reply.

thanks

Darren

 

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2 REPLIES 2
NigelB72
Recognised Expert
306 Views
Message 2 of 3

Re: BT TV Upgrade

If you have an active BT TV subscription call BT and they should send you a new box

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DarrenDev
BT Sport Expert
282 Views
Message 3 of 3

Re: BT TV Upgrade

All YouView boxes work with all current YouView remotes, so if a replacement remote control is all you need then you can buy from the BT Shop. Having said that though, it's worth giving us a call about your box issues, and maybe review your package at the same time - subscriptions have changed a lot in 6.5 years.
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