cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
chrisg88
Aspiring Contributor
2,618 Views
Message 1 of 7

BT TV Youview 4k UHD box stuck in maintenance mode

Go to solution

Hi

I've come to switch on my Youview 4k UHD BT TV box this morning and it is stuck in maintenance mode. Despite trying all five options on this screen I end up back there. Can anyone advise how I can reset the box? Or do I need a replacement?

Many thanks in advance

Tags (3)
0 Ratings
Reply
6 REPLIES 6
zulu17
Distinguished Guru
Distinguished Guru
2,617 Views
Message 2 of 7

Re: BT TV Youview 4k UHD box stuck in maintenance mode

Go to solution

Hi @chrisg88 

if you select maintenance mode option 2 what actually happens .. ie what occurs before you end up back at the maintenance mode options again ?

0 Ratings
Reply
chrisg88
Aspiring Contributor
2,599 Views
Message 3 of 7

Re: BT TV Youview 4k UHD box stuck in maintenance mode

Go to solution
Hi
It either says 'sorry, selected option failed' and returns me to the maintenance menu, or it restarts, tries to load up (I see the BT TV and YouView logos) then I'm back at the maintenance window again. If it was a laptop/PC I'd say the hard drive was gone!
Cheers
Chris
0 Ratings
Reply
zulu17
Distinguished Guru
Distinguished Guru
2,589 Views
Message 4 of 7

Re: BT TV Youview 4k UHD box stuck in maintenance mode

Go to solution

Assuming you have a BT Tv contract ring up to report a box fault.

0 Ratings
Reply
chris98765
Beginner
2,409 Views
Message 5 of 7

Re: BT TV Youview 4k UHD box stuck in maintenance mode

Go to solution

Hi,

 

I have the exact same problem, did you manage to resolve the issue? I'm not with BT so they're not going to help me.

0 Ratings
Reply
chrisg88
Aspiring Contributor
2,400 Views
Message 6 of 7

Re: BT TV Youview 4k UHD box stuck in maintenance mode

Go to solution

Hi there

Basically the hard drive had gone, so I had to get a new YouView box. BT came out and replaced it and the newer model is much more stable. Sorry that doesn't help you much!

Cheers

Chris

0 Ratings
Reply
chris98765
Beginner
2,387 Views
Message 7 of 7

Re: BT TV Youview 4k UHD box stuck in maintenance mode

Go to solution

I have the exact same problem, and I'm not with BT so they're not going to help me.

 

Any ideas? Isn't there a way to exist maintenance mode once you're in it?

 

Thank you,

Chris

0 Ratings
Reply