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Mcleod
Beginner
319 Views
Message 1 of 6

BT TV a with Prime Video

We’ve just had BT TV installed and we don’t seem to be able to use Prime video.  It allows us to log on, select a programme but it just then drops out.  I have seen quite a few people with this problem but not able to see the “cure”. If anyone can help it would be greatly appreciated.

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Matt-S
Moderator-Retired
275 Views
Message 2 of 6

Re: BT TV a with Prime Video

Hi @Mcleod,

Welcome to the Community and thanks for posting.

Sorry to hear that you're having problems with BTTV.

How do you have your BTTV box connected to your hub, ethernet cable or powerline adapters?

Thanks
Matt

 

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Mcleod
Beginner
236 Views
Message 3 of 6

Re: BT TV a with Prime Video

Power line adapters
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Matt-S
Moderator-Retired
218 Views
Message 4 of 6

Re: BT TV a with Prime Video

@Mcleod

It's possible that the Powerline adapters have become out of sync with each other. Can you disconnect them and complete the setup process again?

If this doesn't work can you factory reset your BTTV box and check for any updates once the reset has completed?

Thanks

Matt

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Mcleod
Beginner
211 Views
Message 5 of 6

Re: BT TV a with Prime Video

Ok but I’ll have to do it tomorrow Now. Thank you

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Mcleod
Beginner
155 Views
Message 6 of 6

Re: BT TV a with Prime Video

Have reset the mini connectors and so far it’s working with Now TV. We’ll see how it goes. However I do have Prime video and that seems to be doing the same. Trial and error I suppose. The Ethernet cable was in socket 2 on the connector so I’ve changed them to 1. Anyway as I said we’ll see how it goes
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