We’ve just had BT TV installed and we don’t seem to be able to use Prime video. It allows us to log on, select a programme but it just then drops out. I have seen quite a few people with this problem but not able to see the “cure”. If anyone can help it would be greatly appreciated.
Welcome to the Community and thanks for posting.
Sorry to hear that you're having problems with BTTV.
How do you have your BTTV box connected to your hub, ethernet cable or powerline adapters?