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Stiltonpie
Aspiring Contributor
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Message 1 of 7

BT TV and mobile devices

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I try to watch BT on my mobile but keep getting 'You've reached your device limit. Please remove a device if you'd like to watch on this one. (GP958).

I would if I had other devices paired but I don't - it also reports to start watching something on that device to start watching a programme. Looking in the 'manage devices' section I see 2 padlocks that reports 'You can register a new device every 30 days'. 

Any advice/help would be greatly appreciated. 

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6 REPLIES 6
gomezz
Recognised Expert
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Message 2 of 7

Re: BT TV and mobile devices

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What does it say if you have a look at what devices it thinks are in use?

In the app on the phone

My TV -> Settings -> Device Management

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Stiltonpie
Aspiring Contributor
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Message 3 of 7

Re: BT TV and mobile devices

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1 and 2 have closed padlocks and reads next to it 'You can register a new device every 30 days'. There no actual device listed. 

 

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Stiltonpie
Aspiring Contributor
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Message 4 of 7

Re: BT TV and mobile devices

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can anyone help? I've deleted the mobile app and reinstalled to no avail.

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gomezz
Recognised Expert
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Message 5 of 7

Re: BT TV and mobile devices

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I wonder if a padlock with no device listed is what you see after you have removed a device and the slot is still locked waiting for the 30 days to be up?

Is it possible someone else could have "borrowed" your account to watch something on their device, either with or without your knowledge?  I would advise a change of password just in case.

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NeilO
Moderator
Moderator
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Message 6 of 7

Re: BT TV and mobile devices

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Hi @Stiltonpie I'm sorry you're unable to watch TV on the app at the moment, the device limit issue is something that will need to be looked into on our side. I'll send you a private message so you can get in touch with the moderators but as we're really busy, it will take us a few days before we can reply.

If you need access to the TV app urgently the TV faults team on 0800 800 150 will be able to help. 

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Stiltonpie
Aspiring Contributor
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Message 7 of 7

Re: BT TV and mobile devices

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Thanks for the reply, I have had this issue for a number of months I am the sole user of the account. I have change the password in the past but I have never used this feature due to previous issue. 

 

Best Wishes

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