Our remote has stopped working. We've changed the batteries incase that was the issue, but it doesn't want to play ball. I've tried to reset the remote, but it doesn't do anything after stage 1 of the reset, the bit after Sub, AD and BT button
Any ideas? The volume button works
Solved! Go to Solution.
Hi @GT037, If you've followed the below steps and it still won't work then it may be broken and will need to be replaced.
Well, this is a very interesting find. I rebooted BT Box, Factory rest, factory reset the TV. After getting the TV back i went through the various channels etc. When i flicked through the Firestick, bottom corner of the screen was a low battery warning for the Firestick remote. Oh i thought, changed those, and Bingo..... the BT remote works normally, the TV remote works normally. It loks like the Firestick remote was sending a warning out to the Stick, which interefered with the other remotes. Odd, yep, frustrating.....not half. Relieved....Oh yes, as the wife can watch Neighbours....😀
Found that the contacts for the batteries in the remote can easily get pushed down into the housing thus breaking contact.
Forced them back up with small screwdriver or pick, carefully replaced batteries so as not to repeat the "push down" again. Alternatively if it keeps happening wedge a bit of tin foil in to make the contact 😉