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des480
Aspiring Contributor
3,200 Views
Message 1 of 24

BT TV channels not working with Netgear router

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Due to my BT HH3 router randomly dropping coonection to the internet I have replced it with a netgear r6400 router. Internet now seems to be more stable and, dare I say it, with better range than the BT HH3.

Howver my problem is that I cannot get the BT channels to work on my Youview box ( relabelled Humax box). I think it may be a multi casting problem. Has anyone had any success with a netgear r6400 and BT TV , can you tell me how to set up the Netgear router.

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23 REPLIES 23
Distinguished Guru
Distinguished Guru
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Message 2 of 24

Re: BT TV channels not working with Netgear router

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Have a look at this thread

 

https://community.bt.com/t5/Connected-Devices-Other/R6400-AC1750-Netgear-Router-and-YouView-box/m-p/...

 

not sureit addresesyour multicasting issue though.

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des480
Aspiring Contributor
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Message 3 of 24

Re: BT TV channels not working with Netgear router

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Have already enabled IGMP but still no joy.  Netger support state ther is no solution which I find strange. Any other suggestions?

 

Thanks for the quick response BTW

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Distinguished Sage
Distinguished Sage
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Message 4 of 24

Re: BT TV channels not working with Netgear router

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BT TV Expert
BT TV Expert
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Message 5 of 24

Re: BT TV channels not working with Netgear router

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Hello @des480

 

If you're continuing to have issues, please let me know by Private Message and I will see if I can help.

 

Martin.

des480
Aspiring Contributor
3,139 Views
Message 6 of 24

Re: BT TV channels not working with Netgear router

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Hi Martin any help would be appreciated how do I private message you.

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des480
Aspiring Contributor
3,134 Views
Message 7 of 24

Re: BT TV channels not working with Netgear router

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Sorted - have now sent private mesage
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des480
Aspiring Contributor
3,074 Views
Message 8 of 24

Re: BT TV channels not working with Netgear router

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Hi Martin,

Many thanks for sorting out the problem, everything now working beautifully

Jonnyp1
Beginner
3,040 Views
Message 9 of 24

Re: BT TV channels not working with Netgear router

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I have this issue also and have attempted to solve it by installing the Tomato firmware. Do you mind helping me also?

Thanks in advance

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Jonnyp1
Beginner
3,040 Views
Message 10 of 24

Re: BT TV channels not working with Netgear router

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Hi

 

Is this a simple fix?

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