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RussGregory
Beginner
451 Views
Message 1 of 7

BT TV - channels pixelated and no sound

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BT SPORT and Sky sports both pixelated and no sound.  Download and upload speeds both fine 

turned off router and reset.  

Help!

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6 REPLIES 6
NeilO
Moderator
Moderator
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Message 2 of 7

Re: BT TV - channels pixelated and no sound

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Hi @RussGregory welcome to the community, I'm really sorry about the problems with your internet channels. How is the BT TV box connected to the Hub? Are you using powerline adapters?

Thanks

Neil

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RussGregory
Beginner
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Message 3 of 7

Re: BT TV - channels pixelated and no sound

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Hi,  yes using BT Wi-fi plug in adapters

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NeilO
Moderator
Moderator
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Message 4 of 7

Re: BT TV - channels pixelated and no sound

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Hi @RussGregory thanks for getting back to me, is it possible to connect the box via ethernet to test if the problem is caused by the adapters?

Are you sure they are wifi adapters as it's not recommended to connect the TV box via wifi?  We recommend that you connect the BT TV box via an ethernet cable or ethernet powerline adapters, these use your electrical cabling to carry the broadband signal to your Hub.  

Thanks

Neil

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RussGregory
Beginner
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Message 5 of 7

Re: BT TV - channels pixelated and no sound

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Hi Neil,

Sorry, yes they are BT PLUG in adapters that connect the bt box via plug sockets and Ethernet cables to the router.  I unplugged them both and Re plugged in and works fine now.  😀

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NeilO
Moderator
Moderator
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Message 6 of 7

Re: BT TV - channels pixelated and no sound

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Hi @RussGregory Ah no worries, I was concerned it was a wifi issue.  That's great, I'm glad you got sorted, occasionally the ethernet adapters need a reset to get them going again.

Cheers

Neil

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RussGregory
Beginner
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Message 7 of 7

Re: BT TV - channels pixelated and no sound

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Thanks!

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