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margetc
Newbie
438 Views
Message 1 of 2

BT TV not loading on HUMAX youview DTRT1000 error code BTV-251

Help please.

I have had BT Infinity 1 for over a month and am still not able to access the BT Sports or ESPN channels.

When I select the BT channel the following error message appears:

We can't open BT TV Player.... [BTV-251].

 

Any ideas how to fix?

 

PS the on demand players work (4OD, itv, BBC iplayer etc but when I choose BT player from the same list I also get the above error.

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MartinSW
Aspiring Expert
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Message 2 of 2

Re: BT TV not loading on HUMAX youview DTRT1000 error code BTV-251

Hi

 

Did BT supply the box?  You need an active BT TV subscription to access the channels on a YouView box.

 

 

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