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Message 1 of 4

BT TV not loading

Hi. I’ve had a problem since Friday night as my BT TV will not load and is stuck on the You View loading page. I chatted on line with BT tech support who tested my connection, then we reset the Home Hub, You View box and tested the power line adapters which are working fine (3 green lights). Can someone suggest another remedy as tech support seem to have run out of ideas
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Distinguished Guru
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Message 2 of 4

Re: BT TV not loading

Hi @verynaughtywomble ,

You mention reseting the Youview box has been attempted . What form of reset was this ?

Also do you know which Youview box model you have ?

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Message 3 of 4

Re: BT TV not loading

BT Hub 5
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Message 4 of 4

Re: BT TV not loading

Factory reset on You View Box and reset on hub
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