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Newbie
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BT TV not showing subscriptions channels with new hub and fibre broadband

Hi, 

Upgraded to BT's fibre broadband and Now tv package. Have been using the Now tv app for couple of weeks. Engineer installed the new hub and fibre broadband yesterday.

The issue is this - yesterday I re-tuned the YouView box and though it showed all the Now Tv channels, when I tried to watch a IPC6007 code popped up. Switched the hub and box off/on again, but code still showing. Today, following info found on the board I factory reset (keeping recordings), but this did not work and has made the problem worse as now there are no subscription channels at all showing on the YouView box. I have tried to retune the channels - still the same. I have updated the software - still the same. 

I would appreciate if  anyone advise what I can do to rectify the issue. 

Cheers, 

Mo

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Message 2 of 2

Re: BT TV not showing subscriptions channels with new hub and fibre broadband

Hi @moci,

Welcome to the Community and thanks for taking the time to post.

Sorry to hear that you can't get any of the subscription channels on your BTTV.

How do you have your hub connected to the BTTV box?

Thanks

Matt

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