BT TV not showing subscriptions channels with new hub and fibre broadband
Upgraded to BT's fibre broadband and Now tv package. Have been using the Now tv app for couple of weeks. Engineer installed the new hub and fibre broadband yesterday.
The issue is this - yesterday I re-tuned the YouView box and though it showed all the Now Tv channels, when I tried to watch a IPC6007 code popped up. Switched the hub and box off/on again, but code still showing. Today, following info found on the board I factory reset (keeping recordings), but this did not work and has made the problem worse as now there are no subscription channels at all showing on the YouView box. I have tried to retune the channels - still the same. I have updated the software - still the same.
I would appreciate if anyone advise what I can do to rectify the issue.