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britic
Aspiring Contributor
528 Views
Message 1 of 10

BT TV not showing up on my internet account

Hi i was wondering if anyone can help me.

 

When i log into my account, under Products section, my Broadband and phone show up fine but my tv has the following message

 

We can't find your TV plan details

view your bill To see what TV option you are on

 

I have tried online chat (3 times) and phone call (2 times) to try and get it so i can see my tv account but to no avail.

 

Anyone help?

 

 

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9 REPLIES 9
Distinguished Guru
Distinguished Guru
520 Views
Message 2 of 10

Re: BT TV not showing up on my internet account

Were the online/phone support able to tell you what TV plan you are currently on ?

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britic
Aspiring Contributor
489 Views
Message 3 of 10

Re: BT TV not showing up on my internet account

Thanks for getting back to me.

 

Yes, they said everything looked fine their end. Its just not showing up when i log into my account.

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speedtrip
Expert
476 Views
Message 4 of 10

Re: BT TV not showing up on my internet account

Mine was like that from Dec13 thru to sometime last summer .... suddenly got corrected.

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Distinguished Guru
423 Views
Message 5 of 10

Re: BT TV not showing up on my internet account

it may have a separate account number for the tv
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skappy70
Recognised Expert
412 Views
Message 6 of 10

Re: BT TV not showing up on my internet account

It should be on the same account as your landline,ask a Mod. to get BT to sort it out.
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britic
Aspiring Contributor
391 Views
Message 7 of 10

Re: BT TV not showing up on my internet account

Thanks for the replies.

Can any kind Mod help me out in this matter?

Thanks

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britic
Aspiring Contributor
347 Views
Message 8 of 10

Re: BT TV not showing up on my internet account

Well i have just received a bag in the post for me to send my bt box back to them ( the account has only been opened a month)

I have tried chat and calls only to be told everything looks ok their end.

My TV is still not showing online.

Again, can any Mod help me?

Thanks

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Moderator
Moderator
340 Views
Message 9 of 10

Re: BT TV not showing up on my internet account

Hi Britic

 

Send me an email using the contact the mods link in my profile I can get this looked at for you.

 

Thanks

 

Stuart

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britic
Aspiring Contributor
324 Views
Message 10 of 10

Re: BT TV not showing up on my internet account

Thank you Stuart for your reply.

 

I have sent you an email

 

Thanks again.

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