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Hi, I would guess your account has not been set up correctly. Have you checked with the help desk?
I would also try rebooting your box first.
Haha, customer service at it’s finest, your account needs looked at more closely.
I will ask a Mod to help
As a matter of interest, what do the CS staff say when you tell them the channels are not there?
I had notified Mod. They will post later.
I'm sorry to hear that it's not working for you. It sounds as if we don't have the right subscription service set up for you or else there's a fault somewhere that needs investigated. I'll be able to get it looked into for you.
To get in touch with us, click on my user name and then copy and paste the link under "Moderation Team Email Address" into your browser. Complete that form and we'll get back in touch with you.