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Gizmo1748
Aspiring Contributor
382 Views
Message 1 of 4

I do not have a smart tv and don't really want one but my YouView box is failing and BT website is now saying they are not selling anymore.  Where do I go from here as trying to get an answer from BT at the moment is useless.

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-Richie-
Guru
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Message 2 of 4

Re: BT TV

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If you're paying a monthly subscription cost to BT for BTTV and you're within a minimum term contract, BT will replace the Youview box.
If you're outside of a contract, you'll be asked to renew to be sent a replacement.

Alternatively, you can purchase a Youview box from many high street retailers wesbites or have a look at www.youview.com 

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Gizmo1748
Aspiring Contributor
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Message 3 of 4

Re: BT TV

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I have had BTTV for several years now and renewed my contract/package in February this year for 24 months before my previous contract ran out as I took on additional items.  Does this count as being "in contract" please and if I got in touch with BT they would send a new box do you think?

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zulu17
Distinguished Guru
Distinguished Guru
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Message 4 of 4

Re: BT TV

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Hi @Gizmo1748 

In contract so gave a word with a support desk for assistance.  You can reach them on 0800 111 4567.

 

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