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satch2107
Contributor
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Message 1 of 5

BT Tv box and YouView and remote control not working

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Ever since an electrical black out last weekend our BT Vision is not working

 

satch
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4 REPLIES 4
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: BT Tv box and YouView and remote control not working

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@satch2107 

I assume you have reported it to BT, as this is only a customer to customer help forum?

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satch2107
Contributor
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Message 3 of 5

Re: BT Tv box and YouView and remote control not working

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Yes I did go to BT help first and after many conversations with Rahul and Ashish and them sending me a replacement remote control saying that when I received it it would work again no problem, well it didn't and some where down the line it was suggested that I visit the BT fORUM FOR MORE HELP. I have tred ringing 150 but fell asleep waiting for a reply

What do I do now ?? my BT Vision box is not working as it should

satch
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DarrenW
BT TV Expert
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Message 4 of 5

Re: BT Tv box and YouView and remote control not working

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Hi @satch2107 

Pleasure meeting you today and hope the new box I've installed for you works a dream!

 

satch2107
Contributor
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Message 5 of 5

Re: BT Tv box and YouView and remote control not working

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Yes Darren new box is good now, had an initial panic when we did not have usual programs but after a full retune we were as we were. we will just have to delete recorded programs as were on box and start as new. Many thanks again for your help.

satch
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