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Jonovich
Aspiring Contributor
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Message 1 of 6

BT Ultra HD package not giving me AMC HD Channel

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Hi Folks,

 

Can anyone with the Ultra-HD (Total Entertainment package) confirm if they can get the AMC HD channel? I was led to believe from the advert that it is part of the £15 month package, but when I try and access it, I get a message to say it's not part of my subscription? I've called and spoken to couple of BT support folks, but nobody has been able to get it working, I just wanted to hear if someone else on this package is definitely getting this.

 

Thanks in advance,

 

Jono

 

 

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5 REPLIES 5
Distinguished Guru
Distinguished Guru
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Message 2 of 6

Re: BT Ultra HD package not giving me AMC HD Channel

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Yes you should get both the AMC standard definition and HD channels with that package, If you are not  but are receiving the other channels then they have simply not set up your package correctly.  AMC is currently a bonus channel.

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BT TV Expert
BT TV Expert
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Message 3 of 6

Re: BT Ultra HD package not giving me AMC HD Channel

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PM me your details and I'll get it sorted for you, will check if any other customers are missing it too.

Steve
BT TV expertSteveM
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I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, and help where I can with BTTV queries. Go here for more info.
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Jonovich
Aspiring Contributor
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Message 4 of 6

Re: BT Ultra HD package not giving me AMC HD Channel

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Thanks Steve, you have a PM with my details.

 

Cheers,

 

Jono

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BT TV Expert
BT TV Expert
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Message 5 of 6

Re: BT Ultra HD package not giving me AMC HD Channel

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Thanks, try it now 😄

 

Steve

BT TV expertSteveM
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Help others by clicking on ‘Mark as accepted solution’
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Kudos”Kudos”
I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, and help where I can with BTTV queries. Go here for more info.
Jonovich
Aspiring Contributor
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Message 6 of 6

Re: BT Ultra HD package not giving me AMC HD Channel

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Hey Steve,

 

That's fixed - you're my hero!

 

Cheers,

 

Jono

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