cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
columritchie
Beginner
634 Views
Message 1 of 6

BT Ultra HD vision box, not able to log in via the APP

Go to solution

I've a BT Vision Ultra HD freeview box, which I connect to via my mobile phone and the BT Vision APP.

 

Up until a few days ago, all was fine, I've had to change my mobile over to a new phone, however I can't pair BT box with the APP on my phone.

 

I can log into BT.Com , so I know the account details are still working (I no longer have had a BT line/broadband for 4 years or more).

 

I'm looking to be able to setup remote recordings, even trying the Humax App, but it's looking for a reg code which doesnt appear to be on the box software.

 

Any ideas how I can get my BT Box registered ?

 

Many thanks in advance

 

Colum

0 Ratings
Reply
5 REPLIES 5
zulu17
Distinguished Guru
Distinguished Guru
607 Views
Message 2 of 6

Re: BT Ultra HD vision box, not able to log in via the APP

Go to solution

I believe that Youview removed code-based pairing in the Next Gen UI because the automatic pairing is far simpler and they  wanted to move away from manual methods of pairing.

So  @columritchie can you confirm the software version on your Youview box . the latest for the Bt 4K UHD iT400 is 31.28.0

Also what is the version number of the Youview app that you have on your phone.

 

0 Ratings
Reply
columritchie
Beginner
580 Views
Message 3 of 6

Re: BT Ultra HD vision box, not able to log in via the APP

Go to solution
Hi Zulu17

I've just checked and my BT 4K UHD iT 4000 i s running the software 31.28.0

The Youveiw APP, is the current one available via google ver 3.1.3

And you could be right, as I thought previously I just paired without having to log into BT.

cheers
0 Ratings
Reply
columritchie
Beginner
514 Views
Message 4 of 6

Re: BT Ultra HD vision box, not able to log in via the APP

Go to solution

bump

 

what version of the app allows to pair over the wifi only i.e. without logging into BT

 

BTW I can log int my 'BT account" via laptop, just wont via the app 😞

0 Ratings
Reply
TimCurtis
Recognised Expert
494 Views
Message 5 of 6

Re: BT Ultra HD vision box, not able to log in via the APP

Go to solution

There are 3 apps you can use (on iOS atleast):-

1. Youview

2. BT TV

3 TalkTalk

 

The latest BT TV app I believe requires you to log into a BT account first but the others don't need anything like that.

I have found issues in the past when you're using multiple switches or Powerline adaptors as a fraction of a second delay can affect the pairing process.

0 Ratings
Reply
columritchie
Beginner
473 Views
Message 6 of 6

Re: BT Ultra HD vision box, not able to log in via the APP

Go to solution
Hi TimCurtis
My telephone isn't with BT, and I'm only using the BT Vision box for the Freeview channels only.

I can log into my account on the BT website, but it wont let me log in via the BT Vision App

Though I see the Youview does 😄

Thanks
0 Ratings
Reply