BT Vision, ALL Players and BT Streams all gone since software update
New software loaded a few days ago.
Now unable to Launch any Players or open the BT Vision Option! (just defults back to menu).
BT Streams NOT working but Sky and Eurosport working OK.
Have lots of recordings, so do nt want to do standard reset.
Can anybody point me to instructions for Factory Reset please.
Thanks for your post and welcome back!
Sorry for the problems you're having with your BT TV service since the software update. Are you seeing any error messages? Have a look at our help pages for BT TV and let me know how you get on.