cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Beginner
894 Views
Message 1 of 5

BT Vision Upgrade

What has BT done with this new Vision upgrade. It's appalling, Whist watching a programme, the box cuts out only for about a second, but really annoying. The remote is so slow. Complete rubbish. Please reinstate the old system.

 

0 Ratings
Reply
4 REPLIES 4
Highlighted
BT TV Expert
857 Views
Message 2 of 5

Re: BT Vision Upgrade

Hello @Mr-git-64

 

Would be happy to see if I can help you following your update to our latest interface. If you Private Message me your phone number or account number, I will look into it for you.

 

Kind regards,

Martin.

0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
848 Views
Message 3 of 5

Re: BT Vision Upgrade

@Mr-git-64

There is also a long thread discussing all of the issues here

https://community.bt.com/t5/YouView-Boxes/Get-ready-for-your-brand-new-BT-TV-experience/m-p/1722437#...

 

Your issue may be different, so  let @Martin--W take a look, as it could be related to your Internet speed, as the YouView interface is now stored in the Cloud, so if your Internet is slow, then that may be affecting the response time.

Highlighted
Aspiring Contributor
797 Views
Message 4 of 5

Re: BT Vision Upgrade

The thread is a sweep it under the carpet exercise, it should have been obvious to anyone that the new interface is so bad that complaints were going to flood in. Accept that instead of tidying them away.

Highlighted
Beginner
711 Views
Message 5 of 5

Re: BT Vision Upgrade

Sorry not solved as I have pressed the wrong button

 

0 Ratings
Reply