For the last 4 days I haven't been able to get any catch up programmes. I keep getting the message to check connection between TV box and hub BTP-967. I have turned everything off and then on again, but it hasn't made any difference. Any suggestions?
Solved! Go to Solution.
Hi @LindaV welcome to the forum and thanks for posting. I've checked the help for this error code and you have completed the guidance provided already. Are you connected from the hub to the BT TV box with Ethernet or powerline adapters? If you are using powerlines please can you test with an Ethernet connection?
I have tried through BT Player and Player & Apps. I can get all the other services but not catch up. On Wednesday I was bombarded with automated calls saying they were from my internet provider and there was illegal activity on my broadband. As I know this is a scam I didn't proceed any further and just terminated the calls. This problem started on Thursday.
I have powerline adaptors, but I cannot connect directly with an ethernet cable to the router as its too far away.
So none of the catchup methods work then. And I'm assuming that you have an internet connection via the power lines otherwise you'd be continually nagged about no internet.
There have been a couple of issues similar to yours recently seemingly caused by BT's DNS servers.
Are you OK to try and make a couple of changes to the Youview box's network connection? If so what we'll try is changing the DNS server to use Google's within the unit itself.
It's a case of gong into Settings & Broadbanc connection & editing the network details , changing from Automatic to Manual and amending the DNS from 192.168 etc to 126.96.36.199
I obviously have no idea whether you know how to do this or not but if not I can guide you through it. It has to be worth a try.
Glad that's worked OK.
However, the IP Address you set it to was most likely the one assigned by the HomeHub out of it's DHCP range and there is a possibility it could assign the same address to another device.
You'll need to manually assign another address outside of the HH's DHCP range but unfortunately as I don't have a Hub & have never used one I don't know what that range is or how the Hub can be assigned "fixed" addresses.
This is not the only incident involving BT's DNS servers causing problems with devices accessing players so clearly something is going wrong somewhere.
Maybe you can get someone to look into it.