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Beginner
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Message 1 of 7

BT YOUVIEW BOX HDMI PROBLEM

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My BT YOUVIEW BOX switching to standby mode is causing my TV to switch to Terrestrial Channel input.

This did not happen on my previous Youview box with PLUSNET.

Anyone have a solution.
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Moderator
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Message 2 of 7

Re: BT YOUVIEW BOX HDMI PROBLEM

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Hi @DNL2019 Sorry you are having a problem with your HDMI input. 

Are you placing the Youview box in standby mode or id the box randomly going into standby?
Try a Reset your BT TV box through the buttons on the box   and see if the problem persists.

Post back and let me know how you get on.

Cheers
John

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Beginner
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Message 3 of 7

Re: BT YOUVIEW BOX HDMI PROBLEM

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No its not me its the YOUVIEW BOX. as I said originally.

It is annoying because whilst I am watching a program via my chromecast which is on HDMI2 the BT YOUVIEW Box which is on HDMI1 goes to standby and switches my TV to the Antenna TV input.

Which means the Youview box is inturpting my viewing.

No TV Box should interupt my viewing.

Resetting the box does not work.

It is a problem with the Youview box. I have checked the standy power settings on the youviewbox but there is nothing there that can resolve the problem.

I need to know why this is happening as my previous youview box with plusnet never did this it would simply go on standby without switching my TV input.

But the BT YOUVIEW box seems to work differently. I dont know if it is the software but I need a solution.

As a temporary measure I have set my bt youview box to go to standby after 12 hours rather than 4 hours.

Help.
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Message 4 of 7

Re: BT YOUVIEW BOX HDMI PROBLEM

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Hi @DNL2019 Thanks for posting back and clarifying that for me. 

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

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Recognised Expert
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Message 5 of 7

Re: BT YOUVIEW BOX HDMI PROBLEM

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Sounds like there is a problem with the way CEC is working on your TV. You could try turning that off.
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Beginner
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Message 6 of 7

Re: BT YOUVIEW BOX HDMI PROBLEM

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that's brilliant. it was the easylink setting on my tv. switching that off solved the problem. the tv had a guide so i was able to see which setting was linked to
the hdmi cec. Thank you so much.
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Message 7 of 7

Re: BT YOUVIEW BOX HDMI PROBLEM

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Hi @DNL2019 that's good news and @gomezz cheers for the help 🙂

John

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