cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Beginner
360 Views
Message 1 of 7

BT YouView Box

I've been with BT Broadband for 6 years. My youview box has stopped working. Do BT supply a new one or must I buy one privately?

 

0 Ratings
Reply
6 REPLIES 6
Highlighted
Distinguished Guru
Distinguished Guru
358 Views
Message 2 of 7

Re: BT YouView Box

Hi @goh  do you have an active BT TV contract ?

0 Ratings
Reply
Highlighted
Beginner
356 Views
Message 3 of 7

Re: BT YouView Box

yes
0 Ratings
Reply
Highlighted
Distinguished Guru
Distinguished Guru
331 Views
Message 4 of 7

Re: BT YouView Box

which youview box I eg DTR1000 or DTR2100 etc s it and what is the actual fault you experience ?

0 Ratings
Reply
Highlighted
Beginner
329 Views
Message 5 of 7

Re: BT YouView Box

It's a DTR-T2100. Switch it on and it's dead. Tried another power supply, still dead.

0 Ratings
Reply
Highlighted
Distinguished Guru
Distinguished Guru
295 Views
Message 6 of 7

Re: BT YouView Box

report it via phone or live chat as a BT Tv fault seems the way forward as you have a current  BT  Tv contract.

0 Ratings
Reply
Highlighted
Moderator
Moderator
254 Views
Message 7 of 7

Re: BT YouView Box

Hi @goh, I'm sorry to see your Youview box isn't working, as you're still in contract we'll replace the box free of charge. Post back to let me know if you need any help getting this sorted.

0 Ratings
Reply