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hacky_sacky
Beginner
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Message 1 of 3

BT YouView TV Box slow internet connection, BT Broadbnad connection is perfectly good

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Hi,

Until 1 day ago, we have never had any problems with out BT YouView box. Yesterday we found that the BBC iPlayer app was failing to launch. I can run iPlayer on other smart TV devices without a problem in the house.

Trying BT sport channels which are streamed, these are barely working, indicating a slow internet connection.

However, doing a speed test, I have approx 30 meg down and 7 meg up so a good broadband connection.

The wired connection from the router to the YouView box remains untouched. The ethernet cable is in good order. It is configured with a fixed (static) IP with no clashes or conflicts.

Have there been any software patches or updates recently which may have introduced the problem?

What else can I do to fix this problem? Thanks

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hacky_sacky
Beginner
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Message 2 of 3

Re: BT YouView TV Box slow internet connection, BT Broadbnad connection is perfectly good

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I solved it by having to do a full factory reset through maintenance mode but kept the recordings.

I still don't know the reason for the fault. BT helpdesk could not throw any light on the situation but advised on how to resolve it.
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Moderator
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Message 3 of 3

Re: BT YouView TV Box slow internet connection, BT Broadbnad connection is perfectly good

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Hi @hacky_sacky  thanks for posting back to let us know how the issue was resolved.

Cheers
John

Community ModeratorJohnC
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