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LexMcKay
Beginner
277 Views
Message 1 of 4

BT YouView box but have existing Now TV memberships

Hi,

I have an existing Now TV account with the Entertainment and Sports pass active.

 

I have just purchased BT TV and Broadband, the Sport + Fibre 2 package, and I was told over the phone that I could connect my existing Now TV account to the YouView box, so I can watch the Now channels through the box TV Guide feature.

 

I can't figure out how to do this, can anybody help?

 

P.S The Now TV account is under a separate email address to the one used for my BT account.

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3 REPLIES 3
PhilNi
Aspiring Contributor
260 Views
Message 2 of 4

Re: BT YouView box but have existing Now TV memberships

I think you’ve been advised incorrectly to be honest.

To view the Now TV channels through the TV guide and on the appropriate channel numbers you need to have the appropriate BT TV package. When you have the appropriate package the BT system effectively takes over the account on that email address and billing is via BT.

However, you watch your Now TV channels on the app by logging in. You won’t be able to record though.

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Les-Gibson
Recognised Expert
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Message 3 of 4

Re: BT YouView box but have existing Now TV memberships

BT do the lions share of the work which includes sending you an email with instructions to go to the Now TV website and set a password for the account details you supplied to them, after that it should just work but you won't be able to connect any Now TV account which is not managed through BT

Sky - Reset your password


       
                                                     If the Smart Hub 2 is BT's best hub yet then what does that say about its predecessors ?
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zulu17
Distinguished Guru
Distinguished Guru
247 Views
Message 4 of 4

Re: BT YouView box but have existing Now TV memberships

There are useful Bt help pages at

NOW on BT TV | BT Help

and the further links there to

Learn about NOW TV on BT TV | BT Help

Get started with NOW | BT Help

which cover Existing Now Membership

 

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