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Margaret4
Beginner
583 Views
Message 11 of 38

Re: BT Youview box and Prime video app

Thank you very much for your help Zulu 17.  Let's hope that an update is issued soon which corrects this problem.

Margaret 4

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Margaret4
Beginner
582 Views
Message 12 of 38

Re: BT Youview box and Prime video app

Thank you PaddyB and Let's hope an update corrects this problem.
Margaret 4
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Distinguished Guru
Distinguished Guru
508 Views
Message 13 of 38

Re: BT Youview box and Prime video app

Is there an update as to this issue as it is awhile since it was raised ?

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Margaret4
Beginner
453 Views
Message 14 of 38

Re: BT Youview box and Prime video app

All I can say is the situation is as before.   The tennis replays on Amazon Prime do not work so I presume BTTV has not yet updated the application.   Thanks for your interest and hopefully this will be sorted soon.

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Distinguished Guru
Distinguished Guru
306 Views
Message 15 of 38

Re: BT Youview box and Prime video app

Just to say this still is an issue  .. could mods perhaps chase BT TV for an update please as @PaddyB  dd refer it across in March

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Moderator
Moderator
303 Views
Message 16 of 38

Re: BT Youview box and Prime video app

Hi @zulu17 I'll ask @PaddyB to chase this up tomorrow.

Community ModeratorNeilO
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Distinguished Guru
Distinguished Guru
139 Views
Message 17 of 38

Re: BT Youview box and Prime video app

Is there any progress on this issue please ?

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NigelB72
Contributor
127 Views
Message 18 of 38

Re: BT Youview box and Prime video app

I was having the same issue but since i updated to the 4K box, the issue has gone away. From various forums, it doesn't seem to be isolated to Youview boxes as i've seen similar reports on some Smart TV's and other hardware. It appears to be a problem either within the App or with Amazons servers. Easiest way to resolve it until Amazon decide to do anything, is to turn the box off and on again and it will be ok for a few weeks.. We've got a FireStick and that is also notoriously rubbish on memory management with some apps, ie. Netflix... 

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Distinguished Guru
Distinguished Guru
122 Views
Message 19 of 38

Re: BT Youview box and Prime video app

So @NigelB72  are you saying that you are able to play  tennis ATP full match replays  without any problems on your BT Youview  box using its Prime Video Player.

 

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NigelB72
Contributor
120 Views
Message 20 of 38

Re: BT Youview box and Prime video app

I've not checked the tennis but the low bandwith issue isn't just affecting tennis to the best of my knowledge, but since changing my box and upgrading my package i've had no issues with Amazon Prime via Youview

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