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bilwardo
Aspiring Contributor
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Message 1 of 8

BT Youview box unresponsive

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After watching program on Eurosport 1.. the program was non responsive in any way with the remote control. The picture carried on to next program, but I could not stop it. I eventually just switched the box off and retired for the night....

Can anyone advise what I can look for, please.. thanks for reading, Bilwardo

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f1charlie
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Message 2 of 8

Re: BT Youview box unresponsive

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I had this last night when I had left the box on BT Sport.  I had changed to watching normal broadcast using the TV tuner, then after a while thought I should put the box in standby, but it would not respond to the remote. 

When I switched to the HDMI for the YouView box it was showing the getting ready screen with the BT Sport audio still going. 

I had to perform a 'soft reset' - hold the on/off switch on the front for 8 seconds to get it back to normal function.

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bilwardo
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Message 3 of 8

Re: Thanks - - - BT Youview box unresponsive

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Hi f1 Charlie,

Thanks for the info and advice, it is much appreciated.

It appears from what you say, and what I have read on other 'feed backs' that this 'soft reset' seems to be quite common and necessary with the BT Vision youview box.... a little frustrating (after having SKY)

 

Something else that is strange, and I have spoken to BT Tech guys, is that there is not a proper 'headphone' jack plug on the youview box where one can plug in the headphone and turn off the TV sound - enabling me to watch and listen to TV without disrupting the household - when watching motor sport and Dakar late at night. SKY had this feature which was great.

Cheers,

Bilwardo

 

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Starman
Aspiring Expert
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Message 4 of 8

Re: Thanks - - - BT Youview box unresponsive

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Do you mean Red/White RCA/Phono jacks?

 

Surely your TV has a 3.5mm headphone jack or RCA/phono jacks. The YouView box has no analogue outputs which IMO is a good thing.

----
BT Infinity (EASTF) 58.93/15.94 Mbps [IP Profile: 60.8/20 Mbps] using Openreach Modem & Billion BiPAC 7800N

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gspearson
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Message 5 of 8

Re: Thanks - - - BT Youview box unresponsive

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Both my Youview boxes, BT and Humax retail have RCA sockets - I recorded from both of them to my laptop yesterday.

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f1charlie
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Message 6 of 8

Re: Thanks - - - BT Youview box unresponsive

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@bilwardo wrote:

It appears from what you say, and what I have read on other 'feed backs' that this 'soft reset' seems to be quite common and necessary with the BT Vision youview box.... a little frustrating (after having SKY)

 


I had to perform a soft reboot/reset lagain ast night after the hub received a firmware update.  I can accept that sort of occurrence, although it would be nice if it could all be done without my intervention!

I've only had Infinity for just over a week and been using the YouView box for two weeks - with one unexplained need to reset the box and several failed recordings I am wondering whether I made the right choice! 

Hopefully things will settle down and all will work smoothly.

 

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bilwardo
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Message 7 of 8

Re: Thanks - - - BT Youview box unresponsive

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Thanks for the tips, I have found them and will do some trials today.
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bilwardo
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Message 8 of 8

Re: Thanks - - - BT Youview box unresponsive

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Thanks for the advice, I will do some trials and sort it out.
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