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Johnwd
Beginner
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Message 1 of 5

BT Youview series record saving multiple copies

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Sometime in the last 7 days we have started getting multiple copies of the program neighbours (ch 5 lunchtime, evening, 5star).  The box says we have version 29.58.0 but I cannot see when that update was installed.  Is this a known bug?

is there a workaround to record a single event on multiple days?

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TimCurtis
Recognised Expert
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Message 2 of 5

Re: BT Youview series record saving multiple copies

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This can happen, and has happened for a long time, if the box thinks it's not recorded the first recording correctly. With the current failed recordings saga this can be very handy for programmes like Home&Away & Neighbours, but when they haven't actually failed it can be somewhat annoying.

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Johnwd
Beginner
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Message 3 of 5

Re: BT Youview series record saving multiple copies

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Thanks for your suggestion.   It seems odd that it has been fine for months and only one of our recorded programmes is now affected.   It is more than annoying because the extra unexpected recordings interfere with our other schedule without warning.

ive resorted to manually programming each event but that isn't a long term solution as I'd need to do so every week.  i have to say that this version of the sw is very poor.  The previous menu and text font was much better but i gather i cannot go back once upgraded.    it seems odd that Humax chose not to use their pvr menu system when they produced the BT box.

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TimCurtis
Recognised Expert
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Message 4 of 5

Re: BT Youview series record saving multiple copies

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Humax were not involved in the design of Youview , they merely provide some of the hardware. Note that TalkTalk's version of Youview & obviously the Sony version use different hardware.

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Johnwd
Beginner
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Message 5 of 5

Re: BT Youview series record saving multiple copies

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Thank you. I hadn't realised the software was the same across all the manufacturers.  

 

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