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Cmh123
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Message 1 of 6

BT box keeps loosing internet connection

Had my BT box for a few months and it seems to loose internet connection quite often. Anyone else having these issues. 

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Keith_Beddoe
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Message 2 of 6

Re: BT box keeps loosing internet connection

@Cmh123 

Which box?

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Cmh123
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Message 3 of 6

Re: BT box keeps loosing internet connection

My tv box. Wi fi is fine but the tv box keeps loading internet connection. It’s getting annoying now as you can’t actually watch anything 

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Keith_Beddoe
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Message 4 of 6

Re: BT box keeps loosing internet connection


@Cmh123 wrote:

My tv box. Wi fi is fine but the tv box keeps loading internet connection. It’s getting annoying now as you can’t actually watch anything 


Thanks, your post is now on the correct thread.

I assume you are a current BT TV customer, and you cannot watch any of the subscription channels?

How is the BT TV box connected to the BT Home hub?

 

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Cmh123
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Message 5 of 6

Re: BT box keeps loosing internet connection

We have wired extenders in place. Some days it’s fine then other days it just drops connection all the time 

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Keith_Beddoe
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Message 6 of 6

Re: BT box keeps loosing internet connection


@Cmh123 wrote:

We have wired extenders in place. Some days it’s fine then other days it just drops connection all the time 


I assume you mean powerline adapters?

The only ones approved for BT TV, are the BT Mini connectors which are available at a discounted rate for BT TV customers.

https://community.bt.com/t5/YouView-from-BT/How-to-connect-YouView-Box-when-hub-in-another-room/m-p/...

Are you using those?

Have you tried a direct Ethernet cable between the home hub and the BT TV box?

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