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Contributor
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Message 1 of 11

BT extra box and BT TV app

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Hello All,

 

I'm getting in a bit of a pickle with the BT tv app explanation - we have just upgraded to Entertainment plus so the BT TV app is included.  I'd like to get another box to work in the livingroom so have been reading that a subscription to the TV app and an extra box would be needed - as we already have the TV app included do I also need to pay the extra subscription on top of buying the box?   The other issue is that the page says we need 23mb in order to have a box in two rooms - we get 22mb (if the wind is in the right direction 🙂 ) but my daughter watches television on a Now TV box at the same time as the other half watches BT football and I'm usually online too all without any issues - so is there something that would make the 23mb essential for the two BT boxes? 

 

I hope that all makes sense!  Any advice would be much appreciated.

 

Best wishes, Tracey

 

 

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Message 2 of 11

Re: BT extra box and BT TV app

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Having done a bit more careful reading I think its safe to say that I need the multiroom subscription - the boxes don't have the apps on (I hope that's right!), they are for mobile devices.

 

Can anyone answer the question as to whether BT are very strict about the need for 23mb speed for a second box please.  I would ring and ask but the upgrade of our package is showing there is a problem of some sort - everything is working as it should be and I don't want to upset the apple cart by confusing anything 🙂

 

 

 

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Message 3 of 11

Re: BT extra box and BT TV app

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@captainkirk the ordering system does require that you have speeds above 23Mb and this is to ensure there is enough bandwidth to accommodate both boxes watching an HD channel at the same time and leave enough speed to ensure you can still use the internet and record other IP channels at the same time without issues.  

 

Can you complete a speed test on this link and post the results ensuring to remove your telephone number?

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Message 4 of 11

Re: BT extra box and BT TV app

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Hello Neil, thanks for the help -  I think I've made a bit of a hash copying the results but they are:

Download 22.18

Upload 2.26

Ping 19.50

 

As I said before, we regularly have BT TV (football) on along with a NOW tv box in another room and use the computer at the same time as the two tv's streaming without any issue.

 

speedtest.jpg

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Message 5 of 11

Re: BT extra box and BT TV app

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Your actual speed test does not matter

You need to go on DSLchecker and see what is the lowest valur for a clean line, this has to be higher than the threshold for multiroom

It could be that your actual speed is higher but you still won't pass the check

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Message 6 of 11

Re: BT extra box and BT TV app

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I guess the figures below rule us out then - does BT multiroom require more 'juice' than running Now TV and BT TV at the same time? 

 

 

       

VDSL Range A (Clean)19.613.52.2111.4Available----Yes--
VDSL Range B (Impacted)17.17.72.10.85.2Available----Yes--
FTTP on Demand33030--Available--------
WBC ADSL 2+Up to 1--1 to 3.5Available--------
ADSL MaxUp to 1--0.75 to 2.5Available--------
WBC Fixed Rate0.5 ----Available--------
Fixed Rate0.5 ----Available--------
VDSL Multicast------Available--------
ADSL Multicast------Available 
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Message 7 of 11

Re: BT extra box and BT TV app

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So you are at the top of your group however your clean A low is lower than 23mb so you can't order multiroom

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Message 8 of 11

Re: BT extra box and BT TV app

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Thanks Interceptor, much appreciated - I had a feeling that would be the case, it's a shame because we watch two feeds now quite happily and without issue. 

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Message 9 of 11

Re: BT extra box and BT TV app

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Nowtv only uses 2.5 mbps and most streaming services use 3.5 mbps
BT tv is around 8-10 so with two you would be maxed out
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Message 10 of 11

Re: BT extra box and BT TV app

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It's a complicated thing having to crunch numbers to watch tv isn't it - I was talking to my daughter this afternoon about only having three channels to choose from when I was young, her face was a picture and I now feel like a dinosaur 🙂

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