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magsandmitz
Beginner
441 Views
Message 11 of 18

Re: BT iPlayer

Hi there,

Tried all your suggestions but still the same message.

Spoiler
 

take care

Mags

 

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magsandmitz
Beginner
443 Views
Message 12 of 18

BT player

Hi there, thank you to all that have sent me advice and I have tried them all.

Still getting the same message as having a problem to connect.

Would anyone just run over the wiring procedure - what wire should go where?

Don't know if that could be an issue to get the correct channel.

Having no problem accessing any other programs or channels.

take care

Mags

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Guru
402 Views
Message 13 of 18

Re: BT player

Hi, try this

 

Stew

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magsandmitz
Beginner
338 Views
Message 14 of 18

Re: BT player

Hi Stew,

So I no longer have the need to live!!!! I have tried everything including removing all wires

from every orifice available.

I have rebooted after leaving it all unplugged for 30 minutes.

Everything working brilliantly - just not bt player. still the same starting with the screen saying

it is loading then the blue box with 'we are having a problem loading bt player BTP-115.

Can you suggest anything else please

take care

Mags

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Moderator
Moderator
324 Views
Message 15 of 18

Re: BT player

Hi @magsandmitz Thanks for taking to time to try and resolve this fault and sorry nothing has worked so far.

 

We will be happy to step in and lend a hand from here if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

Community ModeratorJohnC
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Moderator
Moderator
251 Views
Message 16 of 18

Re: BT player

@magsandmitz I called there but missed you, I believe the problem is with the subscription and nothing to do with your set up. I've raised this with our BT TV experts and will be in touch as soon as I have any further updates. 

Community ModeratorNeilO
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magsandmitz
Beginner
244 Views
Message 17 of 18

Re: BT player

Thanks my love I do appreciate it. Would it mean I can get a small refund as have not been able to access

the channel although paying it?

take care,

Mags

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Moderator
Moderator
143 Views
Message 18 of 18

Re: BT player

@magsandmitz I haven't forgotten about you and will give you another call on Friday. 

Community ModeratorNeilO
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