Am having an absolute nightmare with a BT pro box. Since we too delivery of it, it continually freezes and requires rebooting on most days. BT hit a new low today as the engineer appointment they cancelled at the last minute last Monday and rebooked for this morning was apparently never booked., despite confirming it via email. So discovering there are actually two 7 o'clock in a day was a waste of time. Latest date for an engineer is now next Wednesday. To add insult to injury, when I tried to complain, I was cut off, and the complaint was shut down instantly.
Just want to know if others have had any or all of the above issues? And how were they resolved
Solved! Go to Solution.
Plenty of people will have had similar issues sadly, but if we focus on the box, I suspect the only permanent fix will be a swap unless it is a connection problem in the home.
How is the box connected to the hub? If it isn’t hardwired, can it be, even just to test reliability?
Is the box up to date? Have you restarted your hub since getting BT TV? Have you tried a hard reset on the box?
Thanks for replying to @stereohaven about your BT TV Pro box.
We can certainly look into this for you and do our best to help you. We will also only close the complaint when we have agreed with you.
I'll send you a private message now. Just note, it can take us 1-2 working days to get back to you at present.
Also, thanks for flagging this to me @stereohaven