Unfortunately I don’t have a second home hub to try.
Yes iPlayer works fine and doesn’t crash the whole broadband network.
Maybe I need to request new units from BT as it has been probalomatic for the past 3 months with no fixes working with engineers coming out as well.
This only when multicast is being used, so it could be the home hub or the YouView box.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Welcome to the Community and thanks for your post.
Strange issue! Sorry that you're having broadband connection problems while trying to stream BT Sport on your BT TV box. As the Community won't be able to offer much more help on this (thanks @Keith_Beddoe) we will get a case raised to find out what is happening.
I have sent you a private message with instructions on how you can send us over your details and we'll get back to you.
Hi @DiSpracklen I have just picked up your case. I ran a few checks and there appears to be a fault on the network that's affecting the broadband.
I have sent this off for further investigation and I'll contact you once I have more information later today.
Hi @DiSpracklen thanks for taking my call today. I am glad to hear that BT Sport is working well now.
As discussed, we have another engineer booked to investigate why your connection continues to drop out.
Hi @DiSpracklen it's taken us a while but we got there in the end! After we got the fault fixed, we had to sort of a few issues with your package and I am glad everything is now resolved.
Do come back on the community if you need help with anything else 🙂