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Aspiring Contributor
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Message 1 of 11

BT sport not working with Smart Hub 2

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I've just received Halo super fast, a Smart Hub 2 and o e black extender disc. Since setting these up BT sport gives me the dreaded IPC6023 error.

Turning off Smart Setup  didn't make any difference.

My kit list is:

Smart Hub 2 connected directly to a Humax DTRT400 BT you view box with a Cat 5e UTP cable..

I have also tried connecting with powerlne adapter and an ethernet cable from the extender disc. All resulted in the same error.

The BT sport phone app connected to the WiFi from the Smart Hub works ok. 

Please help, is it a multicast issue? Any ideas how to resolve it?

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Aspiring Contributor
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Message 2 of 11

Re: BT sport not working with Smart Hub 2

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Also of note, with previous setups ofoa home hub 5 and previous by broadband package of around 50mbps (I can't remember exactly) BT sport worked

However with the 100+ Mbps and smart hub 2 it doesn't.

The engineer did something at the street box during install to enable the super fast speeds.

Other streaming channels such as Amazon prime work, and broadband speeds are way above speeds required for streaming.

Thanks

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Distinguished Sage
Distinguished Sage
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Message 3 of 11

Re: BT sport not working with Smart Hub 2

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More likely to be an account issue when you changed your package, its possible one of the BT TV experts or one of the moderators can check.

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Recognised Expert
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Message 4 of 11

Re: BT sport not working with Smart Hub 2

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Generally speaking, IPC6023 points to a multicast problem.

If possible, try connecting your black disk via an ethernet cable directly to your T4000 (no power line adapter)

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Moderator
Moderator
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Message 5 of 11

Re: BT sport not working with Smart Hub 2

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Hi @BigC welcome back to the forum and thanks for posting. Would you try the suggestion from @V_Meldrew and post back to let us know how you get on?

cheers
John

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Aspiring Contributor
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Message 6 of 11

Re: BT sport not working with Smart Hub 2

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I've tried connecting the Humax box via ethernet cable to the extender disc, and via ethernet cable to the smart hub 2 - same issue (sorry that wasn't quite clear in the original
post)
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Recognised Expert
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Message 7 of 11

Re: BT sport not working with Smart Hub 2

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I've had success in the past with this error by checking my router to find the DNS  address and entering it manually into the network settings on my Youview box

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BT TV Expert
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Message 8 of 11

Re: BT sport not working with Smart Hub 2

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Hi @BigC ,

Sorry to hear you are having problems. If you send me a private message of your landline number or account number, I'd be happy to have a look into this for you.

Thank you,

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Aspiring Contributor
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Message 9 of 11

Re: BT sport not working with Smart Hub 2

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Thanks Gemma - done

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Aspiring Contributor
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Message 10 of 11

Re: BT sport not working with Smart Hub 2

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Thanks for the suggestion. I have tried the DNS trick, unfortunately it didn't work for me.
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