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Stroude
Newbie
317 Views
Message 1 of 3

BT vision box - red 'standby' light not on and box wont stay on

Finished watching TV then went to bed, woke up the next morning to find the BT vision box wont turn on and the red light not on.

Tried switching it on and off, this bought the red light back, we then turned it on to have the BT Youview screen load, but nothing else loading, then it turned itself back off again with no red light showing.

Tried unplugging and replugging back in again but did the same thing, red light came on, left it for about 30seconds then the red light turned itself off again.

Next option would be to do a complete reset however really dont want to do that, as we have quite a few recordings we want to keep.

Model is T4000/1TB, model code 91-00582.

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2 REPLIES 2
TimCurtis
Recognised Expert
304 Views
Message 2 of 3

Re: BT vision box - red 'standby' light not on and box wont stay on

@Stroude

Firstly it only confuses things by referring to this box as a BT Vision box. That was the name of the old BT service that's no longer active.

Your box is a BT Youview box.

A Maintenance mode reset is your best option & if you take options 2 & 4 won't delete your recordings. Try option 2 first.

Look here for guidance.

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Stroude
Newbie
294 Views
Message 3 of 3

Re: BT vision box - red 'standby' light not on and box wont stay on

Thank you, unfortuantely options 2 and 4 didnt work, had to try option 1 then option 3. Option 3 worked so im guessing one of the recordings must have been the cause of the fault.

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