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Foxyboy07
Aspiring Contributor
1,514 Views
Message 1 of 10

BT you view box

I have a problem with my tv box. When my box goes into standby I am unable to wake it back up. I have to remove the power cable and reconnect for it to wake. I have adjusted the settings so the box won’t go into standby for 12 hours but this still isn’t ideal. I have contacted and have an engineers visit booked. 

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9 REPLIES 9
zulu17
Distinguished Guru
Distinguished Guru
1,510 Views
Message 2 of 10

Re: BT you view box

Which box is it eg T1000 ,T2100,T2200,T4000 ?

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Foxyboy07
Aspiring Contributor
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Message 3 of 10

Re: BT you view box

It’s the T 4000

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jam2000
Recognised Expert
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Message 4 of 10

Re: BT you view box

@Foxyboy07 Try changing the standby mode
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Foxyboy07
Aspiring Contributor
1,442 Views
Message 5 of 10

Re: BT you view box

Done that. Changed it to 12 hours from 3 and changed it to always ready. 

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NigelB72
Guru
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Message 6 of 10

Re: BT you view box

In it's default mode it goes into power saver mode which powers it down almost completely. You can set it just to Snooze (can't remember the actual wording)

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Foxyboy07
Aspiring Contributor
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Message 7 of 10

Re: BT you view box

Yes i have changed the settings. It goes into standby after 12 hours now and the standby mode is “always ready”, however i still have the same problems when it does go into standby. It doesn’t turn back on unless I remove the cable and reset it. 

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NigelB72
Guru
1,417 Views
Message 8 of 10

Re: BT you view box

Sounds like it's got a bit of a hardware fault. You could try and full factory reset and see if that helps??

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Foxyboy07
Aspiring Contributor
1,357 Views
Message 9 of 10

Re: BT you view box

Yes, done the factory reset. Still having the same problem. Box has switched off, won’t wake with the button on the remote like it should. Will boy come back on when power cable removed and plugged back in. It doesn’t work when switched off/on with the switch. Only works when cable removes

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TimCurtis
Guru
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Message 10 of 10

Re: BT you view box

@Foxyboy07 

If you're under contract then request a new box otherwise maybe get one off of ebay or similar.

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