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Beginner
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Message 1 of 3

BT you view box

I have a BT youview box which I now only use for Freeview without an internet connection. Everything works fine except I can't access the Device Management section in Settings. Does anyone know why and whether it's  possible to do this without an internet connection?

 

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Distinguished Guru
Distinguished Guru
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Re: BT you view box

Roughly how long ago was the box last connected to any internet source ?

I suspect your Box is still on the old Gen YouView interfaces. 

Can I clarify what you actually experience when you enter Settings ?

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Beginner
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Re: BT you view box

Hi

Thanks for responding.

It's approximately 3 years since the box was last connected to the internet.

I can get to Settings but when I press the button to get to the settings menu all I get is  "Loading..." and nothing else happens.

 

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