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dghammer
Aspiring Contributor
237 Views
Message 1 of 6

BT youview Humax DTRT1000 stopped recording yesterday

Cannot record any programmes either current or scheduled. Also will not delete or alter any scheduled programmes set for recording.

Have tried turning everything off several times including the hub, TV and Youview box and have retuned the channels all to no avail.

I have tried ringing BT tonight but after 25 minutes gave up (extremely busy with high volume of calls)

Any suggestions please? 

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5 REPLIES 5
skappy70
Recognised Expert
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Message 2 of 6

Re: BT youview Humax DTRT1000 stopped recording yesterday

Try a soft reset, press/touch and hold the round power button for 8 seconds. Post result might have to try hard reset keeping recordings.
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dghammer
Aspiring Contributor
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Message 3 of 6

Re: BT youview Humax DTRT1000 stopped recording yesterday

Skappy, thanks for your reply.

Have tried soft reset and then tried to record current programme but still get the message "sorry youview cant record this"

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Telecom89
Recognised Expert
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Message 4 of 6

Re: BT youview Humax DTRT1000 stopped recording yesterday

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Telecom89
Recognised Expert
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Message 5 of 6

Re: BT youview Humax DTRT1000 stopped recording yesterday

or then again which might not help...!

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dghammer
Aspiring Contributor
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Message 6 of 6

Re: BT youview Humax DTRT1000 stopped recording yesterday

Thanks for suggestions.

Have done a factory reset and still not working so finally got through to BT who are sending an engineer.

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