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julianw22
Newbie
1,053 Views
Message 1 of 2

BTP-115c error when trying BT Player on YouView box

We have been using the YouView box for several years, using iPlayer & Netflix without much problem.

I recently tried using the BT Player for the first time but am consistently getting the BTP-115c error message.

I have reset out broadband router and power cycled the YouView box but this hasn't fix the problem.

Any suggestions how to fix this problem? Thanks.

 

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Moderator
Moderator
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Message 2 of 2

Re: BTP-115c error when trying BT Player on YouView box

Hi @julianw22,

 

Welcome to the community forum. I'm sorry you're experiencing issue with your BT TV service.

 

I can see you've tried all the steps on 'BTP' error codes on BT TV

 

If you send me in your details, I'll be able to run a few checks on your service. Please can you send me in your details using the "Contact The Mods" link found in my profile?

 

Thanks

 

PaddyB

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