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Newbie
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Message 1 of 7

BTP-115c problem

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just signed up to BT TV, all working OK, but I get error code BTP 115c when trying to access BT Player

Any help please

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Moderator
Moderator
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Message 2 of 7

Re: BTP-115c problem

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Hi @mikeC_8419 welcome to the forum and thanks for your post.

Sorry you are getting this error with your BT Player.

Are you connected to the hub via Ethernet or using Powerline adapters?

Have you tried a Reset of Your BT TV box?

Cheers
John

 

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Newbie
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Message 3 of 7

Re: BTP-115c problem

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Hello JohnC2

Many thanks for your prompt reply

As my router is remote from the TV I'm using the ethernet connect to powerline adaptors

I will have a go at a factory reset as you suggest and let you know how I get on

Regards

mikeC_8419

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Beginner
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Message 4 of 7

Re: BTP-115c problem

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Morning, I have just had BT Internet/TV reinstalled after initial install failed 2 weeks ago. I was getting the same error code, did a reset of my box as many suggested and now my BT Sport subscriptions don't work either? Can someone help please?

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Moderator
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Message 5 of 7

Re: BTP-115c problem

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Hi @Chris808,

Welcome to the Community and thanks for taking the time to post.

Sorry to hear that you are still getting the error after doing the factory reset.

I've sent you a Private Message with details on how you can get in contact with the mod team.

@mikeC_8419 - Let us know how you get on 🙂

Thanks

Matt

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Newbie
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Message 6 of 7

Re: BTP-115c problem

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As suggested I have carried out a factory reset, going through "settings" and using the remote control . It found an update and then spent much longer going through the set up than when I first installed it . Everything now works fine, so the original set up must have missed something

So thanks for your help

mikeC

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Beginner
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Message 7 of 7

Re: BTP-115c problem

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Hi Matt, thanks for getting in touch. I called the customer line in the end and got through quickly. Not sure if they actually did anything their end but after another factory reset both player and channels were working again.

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