Solved! Go to Solution.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Welcome to the community forum. I'm sorry you haven't been able to use your new BT TV. I'll be able to get this fixed for you. Please can you send me in your details using the "Contact The Mods" link found in my profile?
Thank you for taking my call. My colleague in the BT TV have identified that issue and fixed this. I'm glad to hear the service is back working for you. Please once again accept my apology for the delay in getting this fixed.