cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
JamieLyon
Beginner
395 Views
Message 1 of 4

BTP-15000

I have purchased my BT you view package around 2 weeks ago now and since receiving my You view box I have been unable to access my subscription channels. Broadband has been working perfectly but the you view box just doesn't seem to register that I am a BT TV customer. I have been on the phone multiple times to be told to try factory resets etc.. but no change at all. 

I have seen from previous posts that many folk have had the same issues as myself and have had it fixed by posting here. Hopefully I can actually access what I'm paying for soon enough.

0 Ratings
Reply
3 REPLIES 3
Matt-S
Moderator-Retired
365 Views
Message 2 of 4

Re: BTP-15000

Hi @JamieLyon,

Welcome to the Community and thanks for taking the time to post.

I'm sorry to hear that you are getting an error when trying to watch BTTV.

Can you confirm how you have your BTTV STB connected to your hub?

Thanks

Matt

0 Ratings
Reply
JamieLyon
Beginner
360 Views
Message 3 of 4

Re: BTP-15000

Hi @Matt-S ,

Yes, they are connected via an ethernet cable.

0 Ratings
Reply
Matt-S
Moderator-Retired
337 Views
Message 4 of 4

Re: BTP-15000

Thanks for confirming @JamieLyon.

We will need to take a look into this one for you, I have sent you a private message.

Thanks

Matt

0 Ratings
Reply