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Moziah101
Newbie
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Message 1 of 3

BTP-15990 error code and no help from customer service.

Basically joining BT has been a mistake from the start.
I have been charged for a months use age before even using anything for one day.
My broadband was delayed by 2 weeks before going live. Meaning BTTV WAS ALSO NOT POSSIBLE TO USE.
I finally have the broadband up and running but now cannot get BT PLAYER to work keeps coming up with error code BTP-15990.
After speaking to customer service members at least 4 different ones all in the same day after all disconnecting they are all clueless and no help at all even after asking for a call back if the line disconnects.
I would like to get my BT TV up and running how it should be and what I pay for. Please can anyone help.
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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: BTP-15990 error code and no help from customer service.

Welcome to this user forum. As this error code is not listed.

 

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

 

 

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Moderator
Moderator
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Message 3 of 3

Re: BTP-15990 error code and no help from customer service.

Hi @Moziah101,

 

Welcome to the community forum. I'm sorry it hasn't been a great start with BT. I'll be able to help you get your BT TV service going. Please can you send me in your details using the "Contact The Mods" link found in my profile?

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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