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@ScottyP65 I'm really sorry to see you're having problems with your BT TV service. Please use the 'click here to contact the mods' link in my forum profile to send in your details and we'll be happy to help. You can find the link by clicking on my username.
Just to let you know, when you send the form back they work on them in order, and it can take upto 48 hours for them to get back to you. But don't worry they will either message here, or contact you directly.
Just to let everyone know, had a call from Marc in BT tech support Newcastle, he could see there was a data error in the account, which will have happened when we moved house using BT Home Move service...they didnt move the authorisation for the Humax box when the phone and broadband were moved. I have spoken to several people at work to whom this also happened.....something needs fixed there!
The tv box was showing as unauthorised, so thats why it wasn't working. Not sure why it worked for a few days, but pretty poor on the Home Move service. Big thanks to Tech Support in Newcastle though and to the Mods here, or it would never have gotten fixed. Still at work so can't try it yet, but confident it will work.
Also to let Mods know, when viewing this site on a mobile, none of the links for contact the mods show up....they only work on a computer or a tablet device.
Cheers Neil. I was confused when I used my android phone to join the site, as there were no "contact the mods" link at all in the profiles, until I opened the site on my tablet and there it was.
Thanks again for all your help, best thing about BT is this forum and the moderators on it. Superb.